Job Biography
Provides direction to the delivery unit, creating a competitive edge that differentiates L&T TS through increased customer and shareholder value
Job Purpose
The scope of the role centres around defining the strategy for and managing a business unit/strategic account with the vision of providing an outstanding customer experience. Responsibilities include enabling revenue growth, profitability, shareholder value, organisational development, creating value for customers and creating competitive advantage that differentiates L&T TS
Education
Preferred Education
Experience
5 – 7 years
Certifications
Impact and Influence
Impacts company brand image by representing in forums, new customer meetings
Impacts by creating customer promotors for new opportunities
Impacts by directing and guiding geographically diverse teams for engineering services
Influences alignment of the organisation to industry/customer needs with relevant services and solutions
Influences focussed go to market strategies for new market penetration and increasing market share
Principal Accountabilities (A)
Technical Management
Technical/Domain expertise
Oversees developing of roadmap in terms of improving the maturity of services offered, new services/competencies in coordination with SME/tech guru/market research team
Innovation
Ensure team possesses relevant domain knowledge, systems and promotes alignment to new technologies and IP creation
Competency development
Oversees defining and implementation of competency development plan in line with the strategic account and horizontal and tracks skill improvement through skill matrix
Customer Management
Relationship building
Manage customer relationships and co-create value. Create customer centricity in the team
Manage business development
Participates in pipeline building initiatives (mining)
Escalation management
Responsible to monitor and ensure customer satisfaction index is meeting the target level
Organisation Framing and Development
Performance management
Ensures fair, transparent and efficient execution of performance management process
People development
Contributes towards organisational growth through effective leadership and competency development
Business and Strategy
Business sustainability and growth
Accountable for business continuity planning and risk management. Ensures process adherence in business unit as per organizational and customer policies
Accountable to enhance company brand image and awareness
Ensure revenue forecasts are maintained as per the predictability
Financial parameters
Guides decisions to define, deliver and drive top line and bottom-line targets for the business unit
Ensures meeting of budgeted operational parameters
Strategy
Ensures developing strategy for business unit aligned to the vertical and horizontal level strateg
Governance
Define and establish the governance process for the sub vertical/strategic account/horizontal. Participate/support senior executive business review of the sub vertical/horizontal/vertical. Establish and participate in steering committee reviews
Manage business development
Collaborates with sales and marketing team for identifying and capitalising on industry trends, market intelligence and business intelligence. Supports marketing activities and bid management (contract management, win-loss analysis, etc.)
Principal Accountabilities (B)
Leadership Competencies
Technical Focus Areas
Bluetooth connectivity – integration and profile development
Should have 5-7 years of experience 3 in Bluetooth connectivity area
Linux , C++ & Java – Mandatory
Android Framework experience is good to have
Exposure to various Bluetooth profiles & protocol knowledge
Integration of Bluetooth libraries
Problem solving and good debugging skills