Job Biography
A brand ambassador, providing strategic direction to the organisation and business growth by driving change initiatives for asset value creation
Job Purpose
The scope of the role is centred on managing multiple projects/accounts, providing strategic direction and business growth. Responsibilities include achieving top line and bottom line targets, creating roadmap for competency enhancement, overall customer engagement and account management and governance
Education
Preferred Education
Experience
7 to 10 years
Certifications
Impact and Influence
Impacts company brand image by representing in industry forums, conferences, events or new customer meetings
Impacts business strategy with contribution to new market penetration and increasing market share
Influences team in driving productivity improvements and operational efficiencies
Influences team with implementation of organizational initiatives and in creating value assets to stimulate growth
Influences organizational growth and development through effective succession planning strategies
Principal Accountabilities (A)
Technical Management
Technical/Competency support
Accountable to facilitate technical support through internal and external stakeholder’s interaction
Competency development
Responsible to identify new competency requirement proactively and drive competency enhancement by creating roadmap for future revenue growth
Innovation
Participates in industry forums, conferences for case studies and technical papers
Project Management
Project management and governance
Accountable to govern project direction, status by coordinating and communicating with customers, leadership and project teams
Ensures optimum utilization through effective resource planning, adherence to timesheets, timely invoicing
Risk management
Accountable to track and monitor risk management plans
Accountable for identifying and mitigating risks related to contracts through governance reviews
Process Management
Processes and practices
Accountable for quality compliance, process management, cultivate culture of continuous improvement (productivity, quality, cost, conducting periodic reviews)
Responsible to provide management and administrative support to project teams (recruitment support, resource mobilization, logistics, infrastructure)
Accountable for compliance with organizational processes and business support processes (forecasting, timesheets, invoicing, accruals) for operational excellence
Customer Management
Relationship building
Responsible for overall client engagement. Builds strong long-term customer relationship and leverage it for business growth (brand advocacy)
Through open and clear communication, engage the client at every stage in the project life cycle and deliver business value
Escalation management
Accountable to manage customer escalations and be a single point of contact for all teams/projects
Responsible to identify and address root causes of escalations for process improvements
Responsible for measuring customer satisfaction index and strive for its improvement
Relationship building
Responsible for measuring customer satisfaction index and strive for its improvement
Principal Accountabilities (B)
Organisation Framing and Development
People management
Responsible for handling issues/conflicts/concerns within teams/stakeholders
Responsible for talent development and succession planning
Accountable to intervene and act on capability enhancement needs based on reviews
Responsible for employee engagement and team motivation
Performance management
Ensure fair and efficient execution of performance management process
Business and Strategy
Revenue and profitability
Accountable to achieve top line and bottom line targets
Responsible for tracking annual budgets, forecasting and ensuring predictability and sustainability of business
Responsible for effective negotiations and managing contracts/commercials (delivery, quality, cost)
Business development
Accountable to creating growth plans and strategy for given account/segment
Accountable to do the market analysis, win/Loss analysis to improve competitor advantage, identify proactive proposals, RFQ’s and RFI’s through account mining
Responsible to support sales and marketing initiatives in alignment with sales strategy
Responsible for setting up customer specific ODC’s and developing eco system inclusive of vendors and partners
Leadership Competencies
Technical Focus Areas
7-10 years of software design and development experience in C .
• Point of Sale domain experience.
• Architect Role.
• Knowledge of GIT, Jenkins, Confluence and BitBukcet.
• Good Debuggin skills.
• Knowledge of POS terminal development is plus.
• Experience in Agile Scrum methodology.
• Self-motivated, critical thinker with strong technical background.
• Good communication skills.