Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.
Role
PS Core Operations Team Member/ M1
Job Level/ Designation
Manager
Function / Department
Network – Core
Location
Pune
CTC
Job Purpose
Manage end to end operations, PaCo KPIs Monitoring, field support of MME, vEPG, SGSN, GGSN, vGW, CMG, CMM, FW, PCRF, Incident & fault management, hardware & backup operations, change management, project support & closure, CXX & complaint management
Key Result Areas/Accountabilities
Responsible for Core KPI management
Define & execute operations model to handle customer issues, project support & CXX management
Field support during & post working hours as & when required. This also needs travelling & operating from different MTX locations in MNG
Supporting SNOC teams like INM, FM, CHM, PM etc. to meet Circle Core KPIs
Close coordination & working with various OEMs, vendors, SNOC & Corporate teams
Ensuring Core services uptime & availability as per KPI thresholds
Managing partners and driving partners to ensure delivery timelines are met
Support spares, backup & MTX infra management for Core function
Project governance & support
Action plan & closure of periodic review meeting points with various functions & stakeholders
Engagement with cross functional teams to innovate, influence & achieve team goals
Ensuring strict Process adherence & optimization for Core function
Reporting & performance management for Core function
Core Competencies, Knowledge, Experience
Experience in Data networks & IP technology is a must
Experience in operations for Core in Network department
Knowledge across various domains in PS Core, Volte, IP, MPBN, Cloud & VM technology etc. preferably in Ericsson & Cisco Core
Knowledge of Cloud architecture
Experience in handling Core projects
Experience in working under high pressure, large scale, dynamic, new technology transformation & high uncertainty environment preferable
Must have technical / professional qualifications
BE or any equivalent technical qualification, management certification will be a plus
Certification in any software skills or system Admin will be an added advantage
Strong understanding of PS Core call flows and various systems
Hands on experience in handling large scale PS Core operations
Experience in handling various processes like incident, fault, change, performance management is a must
Project management experience
Experience in handling reviews & management reporting
Must have good analytical & presentation skills
Years of Experience
5+
Industries to look from
Technology companies like Telecom (Operators / Vendors) & IT who provide telecom services to end customers or run NOC operations
Ideal Organizations to look from
Nokia, Ericsson, Huawei, Airtel, JIO, TechM, Wipro, Cisco etc.
Direct reports
NA
Phone Prescreen Pointer Questions
(Must Haves for any Candidate submissions preferably from Hiring Manager)
1) Are you in Operations or service support role?
2) Do you have experience in handling PS Core operations?
3) Have you executed or supported any Network (preferably PS Core) project?
4) What is customer / user base that you have supported in operations?
5) Which technology & OEM you are best experienced in?
6) What is the biggest & best project that you have worked on till now?
Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership