Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.
Role
Lead – CnC – Credit & Risk
Job Level/ Designation
M2/AGM
Function / Department
Enterprise/Customer Service
Location
Mumbai
Job Purpose
To create and implement credit risk and dunning policy guidelines to be followed nationally by all functions manage credit and fraud risk nationally with a view to minimize bad debts and enhancing revenue for enterprise mobility and non-mobility products, for all lines of products and segments of a portfolio of 7K to 10K crores. To manage pre-due date activities, ensure seamless billing operations i.e. payment posting, verification and credit worthiness assessment, ensure best in class options available for enterprise bill payments, ensure root cause analysis of waivers, incorrect invoicing and pick actions to ensure waivers are kept to minimum via process corrections, governance and interventions via CFT, SSC etc.
Key Result Areas/Accountabilities
Creation, review, implementation and monitoring of National credit policy for VIBS Portfolio across FLX, IOT, Mobility and Fixed Line for Carrier, National Strategic accounts, Govt and SME segments
To nationally lead the governing policies of verification and credit risk rating, , verification agencies, segmentation policies and all CnC policies
To implement policy / schemes from a credit monitoring or fraud perspective, lead dunning compliance and dunning policies for all products
To increase credit bureau assessment of accounts for proper segmentation
Governance and review of on-boarding, credit limit assignment, credit monitoring, and implementation of other payment policies such as GST, etc
To lead key projects of digitization of CnC policy and CnC policy launches for new product launches and implementation of IT related enhancements
Leverage scale benefits and operating efficiencies (Focus on cost, productivity, business processes fixes and waivers reductions)
Risks, Challenges, Job Context
To continuously work on process improvement whilst controlling fraud, exposure and timely credit and risk assessment.
To lead and manage payment facilitation and billing operations for enterprises.
To enhance pre due date collection, Go Green penetration & Digital payments penetration
Key performance indicators [max 3]:
To create and implement the national credits policy, reduce delinquency
To reduce bad debts by effective dunning
To ensure minimum bill defaults
To ensure risk and credit rating for every customer by verification, credit monitoring, waivers, payment posting issues
To increase pre-due date collection and ensure bad debt does not exceed NOVA target
Ensure cost & waivers are in check, improve productivity and business processes fixes
Timely verification & credit worthiness assessment
Core Competencies, Knowledge, Experience
10+ years of experience in managing a collections team or portfolio and credit risk
Experience in managing partner operations for a reputed organization
Ability to manage “C” level engagement
Prior experience in B2B or Telecom B2B & Ability to deliver in a dynamic, high- growth, high-uncertainty environment.
Credit and Risk assessment with dunning
Sound accounting and analytical skills
Billing and Account Receivable process understanding
Must have technical / professional qualifications
Desired Competencies/ Skills
Influencing / negotiation skills, effective relationship management skills with a proven ability to function within a matrix and B2B environment
Strong analytical skills and ability to balance conflicting business and customer interests
Excellent applied thinking, effective communication and presentation skills
Ability to create and defend business cases
Strong team player & decision making ability
Credit risk management for VIBS mobility and non- mobility portfolio
Project & Fraud assessment management
In depth process / system knowledge
University Degree in Business/ MBA along with technical qualifications, or equivalent qualification
Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership