Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.
Role
Head – Carrier Collections
Job Level/ Designation
M3/GM
Function / Department
Enterprise/Customer Service
Location
Mumbai
Job Purpose
This position is responsible for managing Credit Risk and Receivables with a view to minimize bad debts covering VIBS receivables –Fixed Line Voice & Data (Multiple Products) of Carrier Customers along with suitable process improvement. Is also accountable for Payment Posting, Reconciliation, GST issues, Recovery and Policy making.
HE/SHE is responsible to support business by ensuring adequate digital interventions and Collections Life Cycle Management. Will lead a team with functional and direct reporting to achieve management objectives of the collections ecosystem
Key Result Areas/Accountabilities
Achievement of National Business KPIs of VIBS CNC through various measures
Monitoring and Co-ordinating with Regional Cluster Team on achievement of Monthly and Quarterly Target
Collection and Bad Debts Performance-Carrier Voice & Data/VIBS Ent Mobility/Non Mobility/Bulk SMS./CAL/Madvt etc.
Credit and Risk assessment
Billing Operations and payment posting
InVol. Churn Reduction
Cost of Collections within Budget
New Initiative and Automation
Team Development and training
Cross functional coordination to achieve organisational goals
Leverage scale benefits and operating efficiencies like improving Due date Collections and higher compounded collections efficiency
People Management through identifying timely need of resources
Explore new avenues for cost reduction and efficiency improvement
Collection back office management to support collection processes
Ensure Process Compliance
Core Competencies, Knowledge, Experience
Target Oriented Approach
Risk assessment and analytics
Receivables management (Collection expertise)
Sound in Process / systems knowledge / experience
Strategic thinking ability and good data analysis skills
Capability to influence cross functional team as per Metrix
Excellent Communication Skills and presentation skills
KPI:
Billing Vs Collections – VIBS PORTFOLIO
Cost of Collections
Bad Debts and Churn
Digital Promotion
Tele-calling and Field Partners management
Complaint Management
National Policy Role out and Implementation
HSW Compliance
Must have technical / professional qualifications
Desired Competencies/ Skills
Powerful influencing/ negotiation skills, effective relationship management skills and proven ability to function within a matrix organization
Strong analytical skills & ability to balance conflicting business & customer interests.
Excellent applied thinking, communication and presentation skills
Ability to create and defend business cases
Strong Team player, Effective communication & decision making skills
Experience in handling CS in a B2B environment
Educational Qualifications
University Degree in Business/ MBA along with technical qualifications, or equivalent qualification
ITIL Certification on Foundation, Service Operations, PMP certification
Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership